Privacy at Makena Coast Charters

We respect your privacy and protect your information. We do not share, sell, or otherwise disclose your opted-in SMS and email information to third parties. Here’s how we handle it:

We collect only what you share with us, like your name, phone, email, and booking details.
We use this information to manage your reservations, send updates, and improve our services.
You can opt out of promotional SMS or emails anytime.
We do not sell your information.
We use cookies to make our website work better. You can manage these in your browser.
Your data is secured, but no system is 100% risk-free.
You can ask us to access, correct, or delete your information at any time.

For questions, email us at [email protected].

Privacy Policy for Makena Coast Charters Inc

Effective Date: March 6, 2025

At Makena Coast Charters Inc, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the personal information that you provide to us, particularly in relation to our SMS services. Please read this Privacy Policy to understand our practices.

1. Information We Collect

Contact Information: Name, phone number, and email
Booking Information: Reservation details, payment information, customer requests
SMS Information: Content you provide when opting into SMS services
Technical Information: IP address, browser type, device info, cookies, browsing data
Customer Support Information: Records of communications with our team

2. How We Use Your Information

Provide and manage charter services and bookings
Send service updates, confirmations, and promotions
Improve our website and customer experience
Respond to inquiries and support requests
Comply with legal and regulatory obligations

3. SMS and Communications

Makena Coast Charters Inc values your privacy. We do not share, sell, or otherwise disclose your opted-in SMS information to third parties. Your phone number and any information related to your SMS subscription will not be shared with external entities unless required by law or in connection with a legal obligation.

You may receive SMS or email updates if you opt in
You can unsubscribe anytime via opt-out instructions in our messages
We do not sell or share your communication data with third parties, unless legally required

4. Cookies and Tracking Technologies

Used to improve site performance, personalize experiences, and analyze usage
You can control cookie preferences in your browser

5. Data Security

We use technical and organizational measures to protect your data
No system is 100% secure, but we minimize risks with safeguards

6. Data Retention

Retained only as long as necessary for business, legal, or regulatory purposes

7. Sharing of Information

With trusted service providers (e.g., payment processors, SMS/email services)
To comply with legal requirements or protect rights and safety
Never sold for marketing purposes

8. Your Rights

You may request to:

Access, update, or delete your data
Opt out of marketing communications
Restrict or object to processing activities

9. Children’s Privacy

We do not knowingly collect data from children under 13
If collected unintentionally, we will delete it

10. GDPR (European Union and EEA Residents)

If you are located in the EU or EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Right to access, rectify, or erase your personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with your local Data Protection Authority

Legal Basis for Processing under GDPR:

Your consent (e.g., signing up for SMS or email updates)
Performance of a contract (e.g., booking services)
Legal compliance obligations
Legitimate business interests

11. CCPA/CPRA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to know what personal data we collect, use, and disclose
Right to request deletion of your personal data
Right to opt out of the sale or sharing of personal data (we do not sell your data)
Right to correct inaccurate personal information
Right to limit use and disclosure of sensitive personal information
Right to non-discrimination for exercising your privacy rights

You may submit a request by contacting us at [email protected] or 808-874-1273.

12. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted with a new effective date.

13. Contact Us

For questions or to exercise your rights:
Makena Coast Charters Inc
Email: [email protected]
Phone: 808-874-1273

SMS Terms of Service – Makena Coast Charters Inc

By opting in, you agree to receive SMS messages from Makena Coast Charters Inc regarding bookings, service updates, and promotions.
Message frequency may vary depending on your reservations and preferences.
Standard message and data rates may apply.
You are responsible for any charges from your mobile carrier.
To stop receiving messages, reply STOP at any time. You may also contact us directly at [email protected] or 808-874-1273.
To receive assistance, reply HELP.
We are not liable for delayed or undelivered messages.
Your participation in SMS messaging is voluntary and not a condition of purchasing services.
We may update these terms periodically. Changes will be effective immediately upon posting.

Terms of Service

Makena Coast Charters Inc
Effective Date: March 6, 2025

These Terms of Service (“Terms”) govern your use of services provided by Makena Coast Charters Inc (“we,” “us,” “our”). By booking, purchasing, or using our services, you agree to these Terms.

1. Services

We provide private and group charter services, tours, and related offerings. Availability is subject to weather, safety conditions, and operational capacity.

2. Booking and Payment

Bookings require accurate personal information, including name, contact details, and payment information.
Full or partial payment may be required at the time of booking.
All payments are processed securely through approved third-party providers.

3. Cancellations and Refunds

Customer cancellations must be made within the timeframe specified during booking to qualify for a refund.
Late cancellations or no-shows may result in partial or full forfeiture of payment.
If we cancel due to weather, safety, or unforeseen circumstances, we will provide a reschedule option or a full refund.

4. Customer Responsibilities

You agree to follow all crew instructions and safety guidelines.
You are responsible for your personal belongings during the charter.
You represent that you and your guests are medically and physically fit to participate.

5. Liability Waiver

Participation in boating, water activities, and excursions involves inherent risks.
By booking, you accept these risks and release Makena Coast Charters Inc, its employees, and affiliates from liability for personal injury, property loss, or damages, except where prohibited by law.

6. SMS Messaging Terms

By opting in, you agree to receive SMS messages about bookings, updates, and promotions.
Message frequency may vary. Standard carrier rates may apply.
Reply STOP to unsubscribe, or HELP for assistance.
Participation in SMS messaging is not required for purchasing services.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to our collection and use of your data as described there.

8. Intellectual Property

All content on our website and marketing materials, including text, images, and logos, is the property of Makena Coast Charters Inc and may not be used without permission.

9. Third-Party Services

We may use trusted third-party providers for payments, SMS, or other services. We are not responsible for errors or issues caused by those providers.

10. Governing Law

These Terms are governed by the laws of the State of Hawaii, without regard to conflict of law principles.

11. Amendments

We may update these Terms at any time. Updates are effective immediately when posted on our website.

12. Contact Us

For questions about these Terms, please contact:
Makena Coast Charters Inc
Email: [email protected]
Phone: 808-874-1273